1. To book a room, you must sign a contract. Once you receive the contract, you have 48 hours to review and sign it. If we don't hear back from you during that time, we will cancel the contract and the room will become available for other applicants.
2. Membership starts on the date specified in the contract and is not based on the arrival date.
3. The booking process is complete once you sign the contract, make the first payment (first month of rent), and send the payment confirmation before the move-in date. You will receive the first invoice within 5 days of signing the contract.
There is a link to the English version of the contract in the email with the link to the contract (it is attached at the bottom of the email or linked in the message below the button).
The above LifeX services are outside standard rental agreements. That being said, all services are provided as stated on our website. We value member experience above everything else and breaking these promises would be a basic breach of trust for us.
Yes, we return the whole deposit amount as long as the room is left in the same state as when you moved in excluding normal wear and tear. You can read more about which damages you are and are not responsible for in our 'Damages & Liability here.
We are legally obliged to put this in our contracts according to German law. This has to do with the end calculation of the utilities like gas, water and electricity being done every 6 months. As our prices are all-inclusive (so also for utilities), we have no need to hold your deposit this long.
You do not need household insurance, as LifeX covers any damages in case of events like storms, flooding, or fire. However, we do recommend getting personal liability insurance to protect you in case you accidentally damage LifeX property, and personal belongings insurance in case of accidents or damages to your personal items. You can read more about which damages you are responsible for and which are not in our 'Damages & Liability' section here.
Within 5 days from the date of contract signature. The invoice is due on the date of receipt of the invoice.
Deposit & prepayment for the last month's rent.
Note: The prepaid rent covers your final month in LifeX and not your first or second month's rent.
Invoices should be paid into the bank account specified in the LifeX app or on the invoices.
The invoice has a member reference and invoice number on it. One of these numbers must always be quoted when paying as only then your payment can be allocated correctly to an open invoice against your account.
Accepted: Bank transfers both local and international; Money transfers using TransferWise, Monzo, The Currency Cloud, Revolut etc.
Not Accepted: Credit Card Payments; Online payments; Cheques; Cash; Mobile payment
Yes, you can. Please confirm the currency conversion with your LifeX booking representative.
Unfortunately, we do not accept partial payments. The entire amount as stated on the invoice needs to be transferred in once and before the due date.
Monthly invoices will be emailed to you on the 1st or 2nd of each month and should be settled on the date of receipt of the invoice.
The initial invoices must always be settled and proof of payment sent before the due date and at least 2 days before the contract start date, otherwise you might lose the reservation on the room. Without proof of payment, we cannot guarantee a key handover.
Interest will be calculated for any unpaid and overdue invoices according to the local legislation.
If you signed up through our partnership website, you do not need to take any action as arrangements have been made with your company's HR manager. If that is not the case, please provide the following details to your LifeX booking representative: company name, company email address, company address, postal code, registration number, and what should be covered.