General contract sections & policies
1. To book a room, you must sign a contract. Once you receive the contract, you have 48 hours to review and sign it. If we don't hear back from you during that time, we will cancel the contract and the room will become available for other applicants.
2. Membership starts on the date specified in the contract and is not based on the arrival date.
3. The booking process is complete once you sign the contract, make the first payment (first month of rent), and send the payment confirmation before the move-in date. You will receive the first invoice within 5 days of signing the contract.
There is a link to the English version of the contract in the email with the link to the contract (it is attached at the bottom of the email or linked in the message below the button).
The minimum rental period is three months. For instance, if your stay begins on April 1st, the minimum rental period ends on June 30th. Clause 5 - Duration, of APPENDIX 1 defines the minimum rental period.
You may terminate your contract at any time with one running month's notice, as defined in Clause 5 - Duration, of APPENDIX 1 of the TENANCY CONTRACT. Our contracts always end on the last day of the month. For example, if you terminate your contract on May 31st, your lease will end on June 30th. If you terminate your contract on June 4th, your lease will end on July 31st.
Yes, our contracts our always open-ended and you still need to terminate your contract in the LifeX app to confirm your end date. Please be aware that if your stay does not have an end date in the LifeX app, your contract has not yet been terminated and our termination policies as mentioned above/below apply.
You do not need household insurance, as LifeX covers any damages in case of events like storms, flooding, or fire. However, we do recommend getting personal liability insurance to protect you in case you accidentally damage LifeX property, and personal belongings insurance in case of accidents or damages to your personal items. You can read more about which damages you are responsible for and which are not in our 'Damages & Liability' section here.
No, you are personally responsible for the rental agreement and must sign the contract in your name. The city requires you to register at the address where you are living, and to do this, you need proof of residence in the form of a rental contract in your name.
If you signed up through our partnership website, you do not need to take any action as arrangements have been made with your company's HR manager. If that is not the case, please provide the following details to your LifeX booking representative: company name, company email address, company address, postal code, registration number, and what should be covered.
Within 5 days from the date of contract signature. The invoice is due on the date of receipt of the invoice.
Invoices should be paid into the bank account specified in the LifeX app or on the invoices.
The invoice has a member reference and invoice number on it. One of these numbers must always be quoted when paying as only then your payment can be allocated correctly to an open invoice against your account.
Accepted: Bank transfers both local and international; Money transfers using TransferWise, Monzo, The Currency Cloud, Revolut etc.
Not Accepted: Credit Card Payments; Online payments; Cheques; Cash; Mobile payment
Yes, you can. Please confirm the currency conversion with your LifeX booking representative.
Unfortunately, we do not accept partial payments. The entire amount as stated on the invoice needs to be transferred in once and before the due date.
Monthly invoices will be emailed to you on the 1st or 2nd of each month and should be settled on the date of receipt of the invoice.
Yes, please refer to your online bank to set up automatic rent payments.
The initial invoices must always be settled and proof of payment sent before the due date and at least 2 days before the contract start date, otherwise you might lose the reservation on the room. Without proof of payment, we cannot guarantee a key handover.
Interest will be calculated for any unpaid and overdue invoices according to the local legislation.