General contract policies
1. To book a room, you must sign a contract. Once you receive the contract, you have 48 hours to review and sign it. If we don't hear back from you during that time, we will cancel the contract and the room will become available for other applicants.
2. Membership starts on the date specified in the contract and is not based on the arrival date.
3. The booking process is complete once you sign the contract, make the first payment (last month of rent and a flat deposit fee), and send the payment confirmation before the move-in date. You will receive the first invoice within 5 days of signing the contract.
There is a link to the English version of the contract in the email with the link to the contract (it is attached at the bottom of the email or linked in the message below the button).
Yes, our contracts our always open-ended and you still need to terminate your contract in the LifeX app to confirm your end date. Please be aware that if your stay does not have an end date in the LifeX app, your contract has not yet been terminated and our termination policies as mentioned above/below apply.
The above LifeX services are outside standard rental agreements. That being said, all services are provided as stated on our website. We value member experience above everything else and breaking these promises would be a basic breach of trust for us.
Yes, we return the whole deposit amount as long as the room is left in the same state as when you moved in excluding normal wear and tear. You can read more about which damages you are and are not responsible for in our 'Damages & Liability here. For more information on processing time for deposit returns, please check out our article here.
We are legally obliged to put this in our contracts according to German law. This has to do with the end calculation of the utilities like gas, water and electricity being done every 6 months. As our prices are all-inclusive (so also for utilities), we have no need to hold your deposit this long.
You do not need household insurance, as LifeX covers any damages in case of events like storms, flooding, or fire. However, we do recommend getting personal liability insurance to protect you in case you accidentally damage LifeX property, and personal belongings insurance in case of accidents or damages to your personal items. You can read more about which damages you are responsible for and which are not in our 'Damages & Liability' section here.
No, you are personally responsible for the rental agreement and must sign the contract in your name. The city requires you to register at the address where you are living, and to do this, you need proof of residence in the form of a rental contract in your name.
The Code of Conduct is a set of guidelines that ensure a pleasant and respectful atmosphere across all LifeX apartments for our members. You can find them attached to your contract or read them here.
Payment
The invoice will be sent within a week and the payment needs to be paid upon receiving them, within 24 hours.
Deposit & prepayment for the last month's rent.
Note: The prepaid rent covers your final month in LifeX and not your first or second month's rent.
Invoices should be paid into the bank account specified in the LifeX app or on the invoices.
The invoice has a member reference and invoice number on it. One of these numbers must always be quoted when paying as only then your payment can be allocated correctly to an open invoice against your account.
Accepted: Bank transfers both local and international; Money transfers using TransferWise, Monzo, The Currency Cloud, Revolut etc.
Not Accepted: Credit Card Payments; Online payments; Cheques; Cash; Mobile payment
You can pay in EUR equivalent to DKK/NOK. Your bank can provide conversion rates. Note that we cannot issue invoices in EUR for rooms located in countries with different currencies.
Unfortunately, we do not accept partial payments. The entire amount as stated on the invoice needs to be transferred in once and before the due date.
Monthly invoices will be emailed to you on the 1st or 2nd of each month and should be settled on the date of receipt of the invoice.
The initial invoices must always be settled and proof of payment must be sent at least 3 business days before the contract start date, otherwise you might lose the reservation on the room. Upon receiving the proof of payment, LifeX will send out the key pick-up information to welcome you to your new home.
Interest will be calculated for any unpaid and overdue invoices according to the local legislation.
If you signed up through our partnership website, you do not need to take any action as arrangements have been made with your company's HR manager. If that is not the case, please provide the following details to your LifeX booking representative: company name, company email address, company address, postal code, registration number, and what should be covered.
As part of the contract signing process, we require you to upload your ID.